Alora Crew
Operated by Tertius Niell Le Roux, trading as Alora Crew
Website: aloracrew.com
Email: info@aloracrew.com
Last Updated: 24 September 2026

1. INTRODUCTION

Welcome to Alora Crew.

These Terms and Conditions (“Terms”) govern your access to and use of the Alora Crew website, platform, recruitment services, candidate services, employer services, VIP Employer services and any related features, communications or services provided through Alora Crew (“the Platform”).

Alora Crew is a recruitment and crew-matching platform specialising in the yacht and superyacht industry and is operated by Tertius Niell Le Roux, trading as Alora Crew, in South Africa.

By accessing the Platform, creating an account, submitting a candidate profile, posting a vacancy, purchasing a VIP Employer membership or otherwise using Alora Crew, you agree to these Terms.

If you do not agree to these Terms, you should not use the Platform.

These Terms should be read together with Alora Crew’s Privacy Policy, Cookie Policy and any additional policies or notices published on the Platform.

PART A — GENERAL TERMS

2. DEFINITIONS

For purposes of these Terms:

“Alora Crew”, “we”, “us” or “our” means the business trading as Alora Crew and operated by Tertius Niell Le Roux.

“Candidate” means a person who creates a candidate account, crew profile, submits employment information, applies for a vacancy or otherwise uses Alora Crew to seek employment or opportunities.

“Employer” means any yacht owner, captain, manager, management company, recruiter, representative, organisation or other person using the Platform to advertise vacancies, search for crew or recruit Candidates.

“VIP Employer” means an Employer with an active paid VIP Employer membership.

“User” means any person accessing or using the Platform, including Candidates and Employers.

“Platform” means the Alora Crew website, systems, services and functionality made available through aloracrew.com.

“Candidate Profile” means information supplied by a Candidate, including employment history, qualifications, photographs, CVs, certificates, references, availability, preferences and other information.

“Membership” means a paid VIP Employer subscription or other paid service offered by Alora Crew.

3. PURPOSE OF ALORA CREW

Alora Crew provides an online recruitment platform designed to connect yacht and superyacht industry Candidates with Employers seeking crew.

Services may include:

  • Candidate profiles;
  • CV and document uploads;
  • vacancy advertising;
  • job applications;
  • Candidate searching;
  • Candidate and vacancy matching;
  • recruitment assistance;
  • Candidate interviews;
  • reference checks;
  • document and qualification verification;
  • Candidate recommendations;
  • Employer notifications;
  • email and WhatsApp notifications;
  • VIP Employer services; and
  • other recruitment-related services introduced from time to time.

Alora Crew acts as a recruitment intermediary and platform provider unless expressly agreed otherwise in writing.

Alora Crew is not the employer of Candidates listed on the Platform and does not become a party to any employment agreement entered into between a Candidate and Employer.

PART B — CANDIDATES

4. CANDIDATE ACCOUNTS

Candidates may be required to create an account and Candidate Profile to access certain Platform functionality.

Candidates must provide information that is accurate, current and not misleading.

Candidates are responsible for maintaining and updating their profiles when circumstances change, including their availability, location, employment history, qualifications and contact information.

Accounts may not be transferred or shared with another person.

5. CANDIDATE INFORMATION AND DOCUMENTS

Candidates may upload or provide information including:

  • CVs and résumés;
  • profile photographs;
  • employment history;
  • qualifications;
  • maritime certificates;
  • STCW documentation;
  • medical certificates;
  • visas;
  • passports or identification information where required;
  • references;
  • licences;
  • certificates of competency;
  • employment preferences;
  • availability; and
  • other information relevant to recruitment.

Candidates warrant that information and documents supplied to Alora Crew are genuine, accurate and lawfully provided.

Providing fraudulent, altered, misleading or deliberately inaccurate documents or information may result in immediate suspension or termination of the Candidate’s account.

Where appropriate, Alora Crew may request further evidence or clarification.

6. CANDIDATE PRIVACY AND EMPLOYER ACCESS

Candidates acknowledge that the purpose of creating a Candidate Profile is to facilitate recruitment.

Subject to the Candidate’s privacy settings, the functionality of the Platform and Alora Crew’s Privacy Policy, Candidate information may be made available to authorised Employers for legitimate recruitment purposes.

Certain sensitive documents or personal information may be subject to additional access controls.

Employers must not use Candidate information for purposes unrelated to legitimate recruitment.

7. CANDIDATE SCREENING AND VERIFICATION

Alora Crew may conduct screening processes that can include:

  • interviews;
  • reference checks;
  • employment-history verification;
  • qualification checks;
  • document checks; and
  • other reasonable recruitment verification procedures.

A verification or screening performed by Alora Crew does not constitute a guarantee regarding a Candidate’s character, suitability, qualifications, performance or future conduct.

Employers remain responsible for conducting any final checks they consider necessary before employing a Candidate.

PART C — EMPLOYERS

8. EMPLOYER ACCOUNTS

Employers must provide accurate information when registering with Alora Crew.

Alora Crew may request evidence confirming an Employer’s identity, authority, vessel, company or legitimate recruitment requirements.

Alora Crew may refuse, restrict or terminate Employer access where it reasonably suspects fraud, misuse, misrepresentation or activity inconsistent with legitimate yacht recruitment.

9. JOB VACANCIES

Employers are responsible for ensuring that vacancies they publish are accurate, genuine and lawful.

Job advertisements must not contain misleading, fraudulent, discriminatory, abusive or unlawful material.

Employers must have genuine authority to recruit for any vacancy submitted to Alora Crew.

Alora Crew reserves the right to review, edit, reject, suspend or remove vacancies that breach these Terms or that Alora Crew reasonably considers inappropriate, misleading or harmful to Candidates or the Platform.

10. EMPLOYER RESPONSIBILITY FOR RECRUITMENT

Employers are responsible for their ultimate recruitment and employment decisions.

This includes determining:

  • whether a Candidate is suitable;
  • whether qualifications are sufficient;
  • whether references are satisfactory;
  • whether visas and work permits are appropriate;
  • whether maritime certificates are valid for the intended position;
  • whether medical or regulatory requirements are satisfied;
  • the terms of employment;
  • salary and benefits;
  • travel arrangements;
  • employment contracts; and
  • compliance with applicable employment, maritime, immigration and other laws.

Alora Crew facilitates recruitment but does not make the final employment decision on behalf of the Employer unless a separate written service agreement expressly provides otherwise.

PART D — MATCHING SYSTEM

11. CANDIDATE MATCHING

Alora Crew may use automated or semi-automated systems to compare Candidate information against vacancy requirements.

Matching may consider information such as:

  • position or role;
  • experience;
  • qualifications;
  • certificates;
  • location;
  • availability;
  • nationality or visa requirements where lawfully relevant;
  • gender preferences where lawfully permissible;
  • vessel experience;
  • skills; and
  • other vacancy requirements.

A match percentage, recommendation, ranking or other matching result is intended as a recruitment aid only.

A high or 100% match does not constitute a guarantee that the Candidate is suitable for the position or will be employed.

Similarly, a lower match does not necessarily mean that a Candidate is unsuitable.

Employers remain responsible for reviewing Candidate profiles and making their own recruitment decisions.

12. AUTOMATED NOTIFICATIONS

Where available, Alora Crew may notify Employers when Candidates apply for positions or meet specified matching criteria.

Notifications may be delivered by email, WhatsApp or other electronic communication channels.

Alora Crew does not guarantee that every notification will be delivered immediately or successfully, as delivery may depend on third-party telecommunications, messaging, email and internet services.

PART E — VIP EMPLOYER MEMBERSHIP AND PAYMENTS

13. VIP EMPLOYER SERVICES

Alora Crew may offer Employers a paid VIP Employer membership that provides access to additional recruitment features and services.

The features included in VIP Employer membership will be described on the Platform at the time of purchase.

Features may evolve as Alora Crew develops the Platform, provided that any material changes affecting an existing paid membership will be communicated where required.

14. VIP MEMBERSHIP FEES

VIP Employer membership is a paid subscription service.

The applicable membership price will be displayed before checkout.

Unless otherwise stated, prices are charged in the currency displayed during checkout and applicable taxes, if any, will be shown or dealt with as required.

By purchasing VIP Employer membership, the Employer authorises Alora Crew and its authorised payment service providers to charge the selected payment method in accordance with the membership selected.

15. PAYMENT METHOD

VIP Employer membership payments are processed online through the Alora Crew website using WooCommerce and the payment gateway or payment service provider made available at checkout.

Payment may be made using supported debit or credit cards.

Payment processing may be performed by independent third-party payment providers.

Alora Crew does not necessarily receive or retain complete card information.

Use of a payment provider may also be subject to that provider’s terms, conditions and privacy practices.

16. RECURRING BILLING AND AUTOMATIC RENEWAL

VIP Employer membership operates on a recurring subscription basis.

By purchasing a VIP Employer membership, the Employer expressly authorises recurring charges to the payment method supplied during checkout.

Membership will automatically renew and payment will continue to be collected until the Employer cancels the membership in accordance with these Terms, subject always to any rights available under applicable law.

The applicable recurring price and billing frequency will be disclosed before the Employer completes the purchase.

17. BILLING PERIOD

VIP Employer membership is billed monthly in advance unless another billing period is expressly stated at checkout.

Where applicable, an initial membership charge may be calculated on a pro-rata basis.

Thereafter, the normal monthly membership fee will be charged in advance for each billing period.

The Employer is responsible for maintaining a valid payment method.

18. CANCELLATION

An Employer may request cancellation of VIP Employer membership through the cancellation functionality provided on the Platform or by contacting Alora Crew through the designated support channel.

Alora Crew’s standard commercial cancellation policy requires one calendar month’s notice.

Membership fees falling due during the applicable notice period remain payable, and VIP access will ordinarily remain available until the effective cancellation date.

However, nothing in these Terms limits any cancellation right that cannot lawfully be excluded or restricted under applicable consumer protection or other legislation.

Where applicable law provides an Employer with a shorter cancellation period or other mandatory cancellation right, that law will prevail.

Once the cancellation becomes effective, recurring billing will cease.

19. REFUNDS

Except where required by applicable law, payments made for VIP Employer membership are non-refundable.

Alora Crew does not ordinarily provide refunds or credits for:

  • unused membership time;
  • partial months;
  • failure to use VIP features;
  • failure to recruit a Candidate;
  • removal of a vacancy;
  • a Candidate declining an offer;
  • a Candidate leaving employment;
  • an Employer changing its recruitment requirements; or
  • cancellation after a membership fee has become due.

Nothing in this section excludes any refund, remedy or other right that an Employer may have under applicable law and which cannot legally be waived or excluded.

20. FAILED PAYMENTS

If a recurring payment fails, Alora Crew or its payment provider may attempt to process the payment again.

Alora Crew may suspend or restrict VIP functionality where membership fees remain unpaid.

Any outstanding amount remains payable until properly settled or otherwise resolved.

21. CHARGEBACKS

Employers should contact Alora Crew promptly if they believe a payment has been charged incorrectly.

Submitting a fraudulent or knowingly unjustified chargeback may result in suspension or termination of the Employer’s account, without limiting any other rights available to Alora Crew.

Nothing in this section prevents an Employer from legitimately disputing an unauthorised or incorrect transaction.

22. CHANGES TO VIP PRICING

Alora Crew may change VIP Employer membership prices from time to time.

Existing VIP Employers will receive reasonable notice of material changes to recurring membership fees before the new price takes effect where required by applicable law.

If an Employer does not accept the revised pricing, the Employer may cancel the membership subject to these Terms and any applicable legal rights.

23. NO GUARANTEE OF RECRUITMENT

Payment for VIP Employer membership provides access to the services and functionality associated with that membership.

It does not constitute payment for a guaranteed placement or recruitment outcome.

Alora Crew does not guarantee:

  • a particular number of Candidates;
  • that suitable Candidates will be available;
  • that a vacancy will receive applications;
  • that a Candidate will accept employment;
  • that a Candidate will remain employed for any particular period; or
  • any specific recruitment result.

PART F — ACCEPTABLE USE

24. PROHIBITED USE

Users must not use Alora Crew to:

  • commit fraud;
  • impersonate another person;
  • upload fraudulent documents;
  • publish fake vacancies;
  • harvest Candidate information;
  • send unsolicited marketing communications;
  • harass Candidates or Employers;
  • introduce malicious software;
  • interfere with Platform security;
  • scrape or systematically extract Platform data without permission;
  • sell or redistribute Candidate information;
  • gain unauthorised access to accounts or systems; or
  • engage in unlawful activity.

Alora Crew may investigate suspected misuse and suspend or terminate access where reasonably necessary.

25. ACCOUNT SECURITY

Users are responsible for maintaining the confidentiality of their login credentials.

Users must notify Alora Crew promptly if they believe their account has been compromised.

Alora Crew is not responsible for losses caused by a User’s failure to protect login credentials, except to the extent liability cannot lawfully be excluded.

PART G — PRIVACY AND COMMUNICATIONS

26. PERSONAL INFORMATION

Alora Crew processes personal information in connection with recruitment and operation of the Platform.

Personal information will be handled in accordance with Alora Crew’s Privacy Policy and applicable data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”) where applicable.

Candidates acknowledge that recruitment necessarily involves sharing certain Candidate information with prospective Employers.

27. EMAIL AND WHATSAPP COMMUNICATIONS

Users may receive transactional and service-related communications relating to:

  • accounts;
  • applications;
  • Candidate matches;
  • vacancies;
  • profile activity;
  • recruitment;
  • security;
  • payments;
  • memberships; and
  • Platform administration.

Where a User separately consents to marketing communications, Alora Crew may also send promotional communications in accordance with applicable law.

Marketing consent may be withdrawn through the mechanisms provided by Alora Crew.

PART H — PLATFORM AND LIABILITY

28. PLATFORM AVAILABILITY

Alora Crew aims to maintain a reliable Platform but does not guarantee uninterrupted or error-free availability.

The Platform may occasionally be unavailable because of maintenance, updates, hosting problems, internet outages, security incidents or circumstances outside Alora Crew’s reasonable control.

29. THIRD-PARTY SERVICES

Alora Crew may rely upon third-party services including:

  • hosting providers;
  • payment gateways;
  • WooCommerce;
  • email providers;
  • WhatsApp or messaging services;
  • analytics services;
  • security providers; and
  • other technology providers.

Alora Crew is not responsible for third-party services beyond the extent required by applicable law.

30. INFORMATION PROVIDED BY USERS

Alora Crew cannot guarantee that every statement, document, vacancy, profile, reference or representation supplied by a User or third party is accurate.

Although Alora Crew may perform verification checks, Users should conduct appropriate independent checks before entering into employment, recruitment, travel or other arrangements.

31. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Alora Crew will not be liable for indirect, incidental, special or consequential losses arising from use of the Platform or recruitment decisions made through it.

This may include loss arising from:

  • employment decisions;
  • unsuccessful recruitment;
  • Candidate conduct;
  • Employer conduct;
  • inaccurate information supplied by Users;
  • third-party services;
  • Platform interruptions;
  • lost opportunities; or
  • unauthorised account access caused by a User’s failure to secure their credentials.

Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.

32. EMPLOYMENT RELATIONSHIPS

Any employment relationship formed through Alora Crew is between the Candidate and the relevant Employer.

Unless expressly agreed otherwise in writing, Alora Crew is not:

  • the Candidate’s employer;
  • the Employer’s agent for purposes of entering an employment contract;
  • responsible for payment of Candidate salaries;
  • responsible for onboard working conditions;
  • responsible for repatriation;
  • responsible for disciplinary matters;
  • responsible for termination of employment; or
  • responsible for disputes arising under an employment contract.

PART I — INTELLECTUAL PROPERTY

33. ALORA CREW INTELLECTUAL PROPERTY

The Alora Crew name, branding, logo, Platform design, original content, software elements, databases and other proprietary material are protected by applicable intellectual-property laws.

Users may not reproduce, copy, modify, distribute or commercially exploit Alora Crew intellectual property without permission.

34. USER CONTENT

Users retain ownership of content they lawfully own.

By uploading information or material to Alora Crew, Users grant Alora Crew the limited rights necessary to host, process, display and transmit that content for operation of the Platform and provision of recruitment services, subject to the Privacy Policy and applicable law.

PART J — SUSPENSION AND TERMINATION

35. ACCOUNT SUSPENSION

Alora Crew may suspend or restrict an account where reasonably necessary because of:

  • suspected fraud;
  • false information;
  • fraudulent documents;
  • abuse or harassment;
  • unpaid membership fees;
  • Platform security concerns;
  • breach of these Terms;
  • unlawful conduct; or
  • conduct reasonably considered harmful to Alora Crew, Candidates, Employers or the integrity of the Platform.

Where appropriate, Alora Crew may give the User an opportunity to address the issue.

36. ACCOUNT TERMINATION

Alora Crew may terminate accounts for serious or repeated breaches of these Terms, subject to applicable law.

Users may request closure of their account.

Account closure does not automatically extinguish payment obligations already incurred.

Treatment and retention of personal information following account closure will be governed by Alora Crew’s Privacy Policy and applicable law.

PART K — LEGAL TERMS

37. ELECTRONIC TRANSACTIONS

Users acknowledge that registrations, memberships, orders, consents, notices and other transactions may occur electronically.

Electronic acceptance of these Terms, including through account registration, checkout or another acceptance mechanism provided on the Platform, may constitute acceptance of an electronic agreement to the extent permitted by applicable law.

38. CHANGES TO THESE TERMS

Alora Crew may amend these Terms from time to time to reflect changes to the Platform, services, business practices or legal requirements.

The latest version will be published on the Platform with an updated revision date.

Where a material change affects an existing paid VIP Employer membership, Alora Crew will provide notice where reasonably practicable or required by law.

Continued use of the Platform following changes may constitute acceptance of the revised Terms to the extent permitted by applicable law.

39. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue in effect.

40. NO WAIVER

Failure by Alora Crew to enforce a provision of these Terms on one occasion does not constitute a permanent waiver of that provision or any other right.

41. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Nothing in these Terms prevents a User from relying upon mandatory rights or protections available under applicable law.

42. DISPUTES

Users are encouraged to contact Alora Crew first regarding any complaint or dispute so that the matter can be investigated and, where possible, resolved promptly.

Nothing in this clause prevents a User from exercising any right to approach a regulator, tribunal, ombud, court or other body where that right exists under applicable law.

43. CONTACT

Questions regarding these Terms, accounts, payments, cancellations or Alora Crew services may be directed to:

Alora Crew
Operated by: Tertius Niell Le Roux, trading as Alora Crew
Website: aloracrew.com
Email: info@aloracrew.com

Additional business and contact information required by applicable law will be made available on the Platform.

44. ACCEPTANCE

By creating an account, submitting a Candidate Profile, posting a vacancy, purchasing a VIP Employer membership or otherwise using Alora Crew, the User acknowledges that they have read and understood these Terms and agree to be bound by them, subject to any rights that cannot lawfully be waived.